Legal

Terms

Part A covers using this website and its free tools. Part B covers hiring us: scope, fees, billing currency, notice periods, what we do not promise and who is responsible for what.

  • Last updated
  • 8 min read
  • Governed by the law of England and Wales
  • Services are for businesses
On this page
  1. 01Who these terms are with
  2. Part A: Using this website
  3. 02Guides and articles are general information
  4. 03The free tools
  5. 04Reviews, results and example figures
  6. 05Prices shown on the website
  7. 06Our content, and trade marks
  8. 07Acceptable use
  9. 08Links to other websites
  10. 09Availability of the website
  11. Part B: Working with us
  12. 10Scope of work
  13. 11Fees and billing
  14. 12Billing currency
  15. 13Term and notice
  16. 14What we need from you
  17. 15What we do not promise
  18. 16Compliance with Amazon’s policies
  19. 17Confidentiality and data
  20. 18Intellectual property
  21. 19Liability
  22. 20Ending the engagement
  23. 21Events beyond our control
  24. 22Complaints, changes and governing law
  25. ?Quick answers

The short version

  • Your written scope comes first. Every MotionTrust engagement starts with one, and it takes precedence over anything on the website, including this page.
  • 90 days, then month to month. After the initial term, either side can end with 30 days’ written notice. No annual auto-renewal.
  • Ad spend is yours, paid to Amazon. MotionTrust never holds, invoices or marks up media spend.
  • No guaranteed rankings or ACoS. MotionTrust commits to the work in the scope, done competently and reported honestly.
  • Nothing against Amazon’s policies. MotionTrust will not buy or incentivise reviews, gate reviews or manipulate rank, even on request.

The detail is below. It is written to be read, not skimmed past. If anything is unclear, ask us at support@motiontrustdigital.com.

Who these terms are with

These terms are between you and MotionTrust Digital Ltd, company number 14356147, registered in England and Wales, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (“MotionTrust Digital”, “we”, “us”). You can reach us at support@motiontrustdigital.com.

Part A applies to everyone who uses this website. Part B applies when you hire us, alongside the written scope for your engagement.

Part A

Using this website

By using this website you accept Part A. If you don’t agree with it, please don’t use the site.

Guides and articles are general information

MotionTrust’s guides, articles, case studies and FAQs explain how Amazon selling and advertising work. They are general information, not legal, tax, accounting or financial advice, and they are not a recommendation for your particular account.

Amazon changes its policies, fees and advertising products often. Every article carries the date it was published or updated; check Amazon’s current rules before acting on anything that may have changed since.

The free tools

The profit calculator, PPC audit tool, listing checker, sales estimator, keyword mapper, review compliance checker and review rating calculator are free to use and run entirely in your browser.

  • Their results depend on the figures you enter and on simplified models. Estimates, such as monthly units from a Best Sellers Rank, are estimates, not predictions.
  • A pass from the review compliance checker or listing checker does not mean Amazon will accept the text. Amazon makes that decision, not us.
  • The tools are provided as they are, and you use the results at your own judgement.

Reviews, results and example figures

Client reviews on this site come from third-party platforms such as Clutch, and results are shown with the client, the service and the period they relate to. They describe what happened on those accounts; yours may differ. Figures shown in example dashboards and illustrations are labelled as illustrative and do not come from a real account.

Prices shown on the website

MotionTrust Digital publishes its prices. The written scope for your engagement confirms the price, the currency and what is included before any work starts. We may change the prices on the website, but a change never alters a scope that has already been agreed.

Our content, and trade marks

The text, design, graphics, tools and code on this site belong to MotionTrust Digital or are used with permission. You are welcome to quote short passages with a link back to the page. Please don’t republish articles in full, copy the tools, or scrape the site.

Amazon, Seller Central, Vendor Central, Amazon Ads, Sponsored Products, Sponsored Brands, Sponsored Display, Brand Analytics, A+ Content and Vine are trade marks of Amazon.com, Inc. or its affiliates. MotionTrust Digital is an independent Amazon marketing agency. It is not part of Amazon, and Amazon does not endorse it. Other names and marks on this site belong to their owners.

Acceptable use

Please don’t use the site to break the law, send spam through our forms, attempt to gain access to our systems, introduce malicious code, or overload the site with automated requests.

Availability of the website

We work to keep the site available and accurate, but we don’t guarantee it will always be available, uninterrupted or free of errors. We may change or remove pages at any time.

Part B

Working with us

Part B applies once you engage MotionTrust Digital for a retainer or a project. MotionTrust’s services are provided to businesses. If you are dealing with us as a consumer, your statutory rights are not affected.

Scope of work

Every engagement begins with a written scope setting out what is included, what is not, the fee and the term. The scope takes precedence over anything on the website, including this page. Work outside the scope is quoted separately, and nothing extra is charged without your written agreement.

Fees and billing

Retainers are billed monthly in advance. Project work is billed fifty per cent on commencement and fifty per cent on delivery.

Advertising spend is paid by you to Amazon directly. We never hold, invoice or mark up media spend.

Late payment does not pause the work automatically, but we may suspend it after written notice.

Billing currency

Prices on this website are published in US dollars. We invoice in one of two currencies, and which one applies to you is fixed in the written scope before anything starts. It does not change part-way through an engagement.

  • US dollars (USD): for clients billed to a United States address. The published USD figure is the amount invoiced.
  • Pounds sterling (GBP): for clients billed to a United Kingdom address. The GBP figure is set in your written scope, and that figure is the amount invoiced.

Once your scope is agreed, the figure in it does not move with the exchange rate, and no currency conversion is applied by us. Your bank or card issuer may still apply its own charge if it settles in a third currency.

VAT or other sales tax is charged where it applies, at the rate in force on the invoice date, and is shown separately. Whether it applies depends on where you are established and on your status; the written scope states the position for your engagement.

Term and notice

An initial term of 90 days, after which the engagement continues month to month until either party gives 30 days’ written notice. There is no automatically renewing annual commitment. Project work ends when the project is delivered.

What we need from you

Good work depends on both sides. You agree to:

  • give us the account access, information and product details the scope needs, in good time;
  • review and approve listing copy and other content before it goes live. Nothing is published without your approval;
  • make sure the facts we are given about your products, including claims, ingredients, safety information and certifications, are accurate and lawful. You remain responsible for your products and for what is sold under your brand;
  • keep ownership and control of your Amazon accounts. You grant our access through Amazon’s user permissions and can remove it at any time.

If information or approvals arrive late, deadlines in the scope move by the same amount.

What we do not promise

We do not guarantee search rankings, a specific ACoS, sales volumes, review counts, or reinstatement of a suspended account. Those outcomes depend on Amazon, on competitors and on factors outside our control. We commit to the work described in the scope, performed competently and reported honestly.

Compliance with Amazon’s policies

We will not perform work that breaches Amazon’s policies, including purchased or incentivised reviews, review gating or rank manipulation. If you instruct us to do so we will decline, and repeated instruction is grounds for us to end the engagement.

Confidentiality and data

Each of us keeps the other’s confidential information confidential and uses it only for the engagement. This includes your sales figures, advertising data and product plans. We are happy to sign your NDA before you share account access.

We will not name you as a client or publish your results without your written permission. How we handle personal data, including data about your Amazon customers, is set out in our privacy policy.

Intellectual property

Deliverables such as listing copy, keyword workbooks and audits become yours on payment. Our underlying methods, templates and tooling remain ours.

Liability

Our total liability in any twelve-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, or for loss of profit, sales or goodwill, including losses caused by decisions Amazon takes about your account or listings. Nothing here limits liability for death, personal injury or fraud, or any other liability that cannot be limited by law.

Ending the engagement

Either of us may end the engagement straight away by written notice if the other seriously breaches these terms or the scope and does not put it right within a reasonable time of being asked to.

When an engagement ends, you pay for work done up to the end date, we hand over the deliverables you have paid for, and our access to your accounts is removed. Records are then kept or deleted as described in our privacy policy.

Events beyond our control

Neither of us is responsible for delays caused by events outside our reasonable control, such as an Amazon outage, a platform-wide policy change or a failure of a third-party service. We will tell you promptly and keep the work moving where we can.

Complaints, changes and governing law

If something is not right, email support@motiontrustdigital.com and we will respond and try to resolve it with you directly.

We may update these terms from time to time; the date at the top shows the latest version. A change does not affect a scope that has already been agreed unless you agree to it in writing.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Quick answers

What is the minimum term for a MotionTrust Digital retainer?

An initial term of 90 days, after which the engagement continues month to month until either party gives 30 days’ written notice. There is no automatically renewing annual commitment.

Does MotionTrust Digital charge a percentage of ad spend?

No. Advertising spend is paid by the client to Amazon directly. MotionTrust never holds, invoices or marks up media spend.

Does MotionTrust guarantee rankings or a specific ACoS?

No. Rankings, ACoS, sales volumes, review counts and account reinstatement depend on Amazon, competitors and factors outside anyone’s control. MotionTrust commits to the work described in the written scope, performed competently and reported honestly.

Will MotionTrust buy or incentivise Amazon reviews?

No. MotionTrust Digital will not perform work that breaches Amazon’s policies, including purchased or incentivised reviews, review gating or rank manipulation, and declines if asked.

In which currency does MotionTrust invoice?

US dollars (USD) for clients billed to a US address, at the published price, or pounds sterling (GBP) for clients billed to a UK address, at the GBP figure set in the written scope. The currency is fixed in the scope, plus VAT or sales tax where it applies.

Who owns the work MotionTrust produces?

Deliverables such as listing copy, keyword workbooks and audits become the client’s on payment. MotionTrust’s underlying methods, templates and tooling remain its own.

Is MotionTrust Digital part of Amazon?

No. MotionTrust Digital Ltd is an independent Amazon marketing agency registered in England and Wales (company number 14356147). It is not part of Amazon, and Amazon does not endorse it.

Questions about this page?

Email support@motiontrustdigital.com or write to MotionTrust Digital Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Company number 14356147, registered in England and Wales.

Email us

Work with us

Want this on your own Amazon account?

Two ways to start, and both are free: book a 30-minute call with the person who would run the account, or get a written audit back within 48 hours. We will tell you plainly if we are not the right fit.