01Who these terms are with
These terms are between you and MotionTrust Digital Ltd, company number 14356147, registered in England and Wales, with
its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (“MotionTrust Digital”, “we”, “us”).
You can reach us at support@motiontrustdigital.com.
Part A applies to everyone who uses this website. Part B applies when
you hire us, alongside the written scope for your engagement.
Part AUsing this website
By using this website you accept Part A. If you don’t agree with it, please don’t use the
site.
02Guides and articles are general information
MotionTrust’s guides, articles, case studies and FAQs explain how Amazon selling and advertising work. They are
general information, not legal, tax, accounting or financial advice, and they are not a recommendation for
your particular account.
Amazon changes its policies, fees and advertising products often. Every article carries the date it was
published or updated; check Amazon’s current rules before acting on anything that may have changed
since.
04Reviews, results and example figures
Client reviews on this site come from third-party platforms such as Clutch, and results are shown with
the client, the service and the period they relate to. They describe what happened on those accounts;
yours may differ. Figures shown in example dashboards and illustrations are labelled as illustrative and do
not come from a real account.
05Prices shown on the website
MotionTrust Digital publishes its prices. The written scope for your engagement confirms the price, the currency and what
is included before any work starts. We may change the prices on the website, but a change never alters a
scope that has already been agreed.
06Our content, and trade marks
The text, design, graphics, tools and code on this site belong to MotionTrust Digital or are used with
permission. You are welcome to quote short passages with a link back to the page. Please don’t
republish articles in full, copy the tools, or scrape the site.
Amazon, Seller Central, Vendor Central, Amazon Ads, Sponsored Products, Sponsored Brands, Sponsored
Display, Brand Analytics, A+ Content and Vine are trade marks of Amazon.com, Inc. or its affiliates.
MotionTrust Digital is an independent Amazon marketing agency. It is not part of Amazon, and Amazon does not endorse it.
Other names and marks on this site belong to their owners.
07Acceptable use
Please don’t use the site to break the law, send spam through our forms, attempt to gain access to
our systems, introduce malicious code, or overload the site with automated requests.
08Links to other websites
We link to other websites where they help, including Amazon, review platforms and AI assistants. We
don’t control them and are not responsible for their content or availability.
09Availability of the website
We work to keep the site available and accurate, but we don’t guarantee it will always be
available, uninterrupted or free of errors. We may change or remove pages at any time.
Part BWorking with us
Part B applies once you engage MotionTrust Digital for a retainer or a project. MotionTrust’s services are provided to businesses.
If you are dealing with us as a consumer, your statutory rights are not affected.
10Scope of work
Every engagement begins with a written scope setting out what is included, what is not, the fee and the
term. The scope takes precedence over anything on the website, including this page. Work outside the scope
is quoted separately, and nothing extra is charged without your written agreement.
11Fees and billing
Retainers are billed monthly in advance. Project work is billed fifty per cent on commencement and fifty
per cent on delivery.
Advertising spend is paid by you to Amazon directly. We never hold, invoice or mark up media spend.
Late payment does not pause the work automatically, but we may suspend it after written notice.
12Billing currency
Prices on this website are published in US dollars. We invoice in one of two currencies, and which one
applies to you is fixed in the written scope before anything starts. It does not change part-way through an
engagement.
- US dollars (USD): for clients billed to a United States address. The published USD
figure is the amount invoiced.
- Pounds sterling (GBP): for clients billed to a United Kingdom address. The GBP figure
is set in your written scope, and that figure is the amount invoiced.
Once your scope is agreed, the figure in it does not move with the exchange rate, and no currency
conversion is applied by us. Your bank or card issuer may still apply its own charge if it settles in a third
currency.
VAT or other sales tax is charged where it applies, at the rate in force on the invoice date, and is shown
separately. Whether it applies depends on where you are established and on your status; the written scope
states the position for your engagement.
13Term and notice
An initial term of 90 days, after which the engagement continues month to month until either party
gives 30 days’ written notice. There is no automatically renewing annual commitment. Project work
ends when the project is delivered.
14What we need from you
Good work depends on both sides. You agree to:
- give us the account access, information and product details the scope needs, in good time;
- review and approve listing copy and other content before it goes live. Nothing is published
without your approval;
- make sure the facts we are given about your products, including claims, ingredients, safety
information and certifications, are accurate and lawful. You remain responsible for your products and
for what is sold under your brand;
- keep ownership and control of your Amazon accounts. You grant our access through Amazon’s user
permissions and can remove it at any time.
If information or approvals arrive late, deadlines in the scope move by the same amount.
15What we do not promise
We do not guarantee search rankings, a specific ACoS, sales volumes, review counts, or reinstatement of a
suspended account. Those outcomes depend on Amazon, on competitors and on factors outside our control. We
commit to the work described in the scope, performed competently and reported honestly.
16Compliance with Amazon’s policies
We will not perform work that breaches Amazon’s policies, including purchased or incentivised
reviews, review gating or rank manipulation. If you instruct us to do so we will decline, and repeated
instruction is grounds for us to end the engagement.
17Confidentiality and data
Each of us keeps the other’s confidential information confidential and uses it only for the
engagement. This includes your sales figures, advertising data and product plans. We are happy to sign your
NDA before you share account access.
We will not name you as a client or publish your results without your written permission. How we handle
personal data, including data about your Amazon customers, is set out in our
privacy policy.
18Intellectual property
Deliverables such as listing copy, keyword workbooks and audits become yours on payment. Our underlying
methods, templates and tooling remain ours.
19Liability
Our total liability in any twelve-month period is limited to the fees you paid us in that period. We are
not liable for indirect or consequential loss, or for loss of profit, sales or goodwill, including losses
caused by decisions Amazon takes about your account or listings. Nothing here limits liability for death,
personal injury or fraud, or any other liability that cannot be limited by law.
20Ending the engagement
Either of us may end the engagement straight away by written notice if the other seriously breaches these
terms or the scope and does not put it right within a reasonable time of being asked to.
When an engagement ends, you pay for work done up to the end date, we hand over the deliverables you have
paid for, and our access to your accounts is removed. Records are then kept or deleted as described in our
privacy policy.
21Events beyond our control
Neither of us is responsible for delays caused by events outside our reasonable control, such as an
Amazon outage, a platform-wide policy change or a failure of a third-party service. We will tell you
promptly and keep the work moving where we can.
22Complaints, changes and governing law
If something is not right, email support@motiontrustdigital.com and we will respond and try to resolve it with you directly.
We may update these terms from time to time; the date at the top shows the latest version. A change does
not affect a scope that has already been agreed unless you agree to it in writing.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have
exclusive jurisdiction.